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Terms and Conditions

Last Updated: [01-07-2026]

These Terms and Conditions (“Terms”) govern the sale of digital printing machines and related products, parts, and services by Helios Business Systems LLC (“Helios Business Systems,” “Company,” “we,” “us,” or “our”) to any business, organization, or entity (“Customer,” “Buyer,” or “you”) that purchases products through our website (heliosme.com), sales representatives, quotations, or purchase orders. By placing an order, signing a quotation, or otherwise engaging Helios Business Systems LLC for the purchase of goods, you agree to be bound by these Terms.

These Terms apply to business-to-business (B2B) transactions only. Helios Business Systems does not sell to individual consumers for personal, family, or household use.

1. Definitions

  • “Products” means digital printing machines, equipment, parts, accessories, consumables, and any related goods sold by Helios Business Systems.
  • “Order” means any purchase order, quotation acceptance, or order confirmation submitted by or to the Customer.
  • “Agreement” means these Terms together with any applicable quotation, order confirmation, invoice, or signed sales contract.

2. Acceptance of Terms

By submitting an Order, signing a quotation, issuing a purchase order, or accepting delivery of any Product, the Customer agrees to these Terms in full. If any quotation, purchase order, or separately signed agreement between Helios Business Systems and the Customer contains conflicting terms, the specific terms of that signed agreement shall govern to the extent of the conflict, and these Terms shall apply to all matters not addressed therein.

Helios Business Systems reserves the right to update or modify these Terms at any time. Changes will apply prospectively to Orders placed after the update is published on heliosme.com. The version of the Terms in effect at the time an Order is placed will govern that Order.

3. Quotations, Orders, and Acceptance

  • Quotations issued by Helios Business Systems are valid for the period stated on the quotation, or if unstated, for thirty (30) days from the date of issue.
  • All Orders are subject to acceptance by Helios Business Systems. Helios Business Systems reserves the right to accept, decline, or cancel any Order, in whole or in part, at its discretion, including due to product unavailability, pricing errors, or failure to meet credit or verification requirements.
  • An Order is not binding on Helios Business Systems until confirmed in writing (including by email).
  • Specifications, drawings, and descriptions provided in catalogs, on the website, or in marketing materials are approximate and subject to change without notice. Helios Business Systems will confirm final specifications in the applicable quotation or order confirmation.

4. Pricing and Payment

  • All prices are quoted in [Insert Currency] and are exclusive of applicable taxes, duties, tariffs, insurance, freight, installation, and other charges unless expressly stated otherwise.
  • Prices are subject to change without notice, except for Orders already confirmed in writing.
  • Payment terms will be specified in the applicable quotation, invoice, or sales agreement (e.g., deposit on order, balance prior to shipment, or agreed credit terms).
  • Late payments may accrue interest at the lesser of [Insert Rate]% per month or the maximum rate permitted by applicable law, and Helios Business Systems reserves the right to suspend production, shipment, or delivery of any pending Order until overdue amounts are paid.
  • Helios Business Systems may require a deposit, letter of credit, or other security prior to accepting or fulfilling an Order, particularly for custom-configured or large-value equipment.

5. Delivery, Shipping, and Risk of Loss

  • Delivery timelines provided by Helios Business Systems are estimates only and are not guaranteed unless expressly stated as a firm delivery date in a signed agreement.
  • Helios Business Systems is not liable for delays caused by carriers, customs processing, raw material shortages, or events beyond its reasonable control (see Section 12, Force Majeure).
  • Unless otherwise agreed in writing, title and risk of loss for Products pass to the Customer upon delivery to the carrier at Helios Business Systems’s shipping point (or as specified under the agreed shipping incoterm in the Order).
  • The Customer is responsible for providing accurate shipping information, site-readiness details (power, space, access), and for arranging or confirming any required import permits, customs clearance, or duties, unless otherwise agreed in writing.
  • Claims for shipping damage or shortages must be reported to Helios Business Systems in writing within [Insert Number, e.g., 5] business days of delivery.

6. Installation, Training, and Support

Where installation, commissioning, or training services are included in the Order, such services will be scheduled by mutual agreement and are subject to the Customer providing a suitable installation site meeting the specifications provided by Helios Business Systems (including power, ventilation, flooring, and access requirements). Delays or additional costs caused by an unsuitable site are the Customer’s responsibility.

7. Warranties

  • Helios Business Systems warrants that Products will be free from defects in materials and workmanship under normal use for the warranty period specified in the applicable quotation, warranty card, or product documentation (“Warranty Period”). Absent a specific stated period, the standard warranty is [Insert Duration, e.g., 12 months from date of delivery or installation].
  • The warranty does not cover: normal wear and tear; consumables (e.g., inks, print heads subject to standard wear, blades, belts); damage resulting from misuse, unauthorized modification, improper installation by third parties, use of non-approved consumables or parts, negligence, or failure to follow maintenance requirements; or damage from power surges, environmental conditions, or force majeure events.
  • Warranty claims must be submitted in writing with a description of the defect and, where requested, supporting documentation or images. Helios Business Systems’s sole obligation under this warranty, at its discretion, is to repair or replace the defective part or Product, or issue a credit for the affected component.
  • THIS WARRANTY IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT WHERE SUCH EXCLUSION IS PROHIBITED BY LAW.

8. Returns and Cancellations

  • Given the custom-configured and industrial nature of digital printing equipment, Orders that have entered production may not be canceled without Helios Business Systems’s written consent, and cancellation may be subject to a restocking or cancellation fee to cover incurred costs.
  • Returns of standard, non-custom Products may be accepted within [Insert Number, e.g., 14] days of delivery, subject to the Product being unused, in original condition and packaging, and subject to a restocking fee of [Insert %]%. Freight costs for returns are the Customer’s responsibility unless the return is due to Helios Business Systems’s error or a verified defect.
  • Custom-built, configured-to-order, or special-order machines are non-returnable and non-refundable except where required by law or expressly agreed in writing.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Helios Business Systems’s total aggregate liability arising out of or related to any Order or these Terms shall not exceed the amount actually paid by the Customer for the specific Product giving rise to the claim.
  • Helios Business Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of production, loss of business opportunity, or downtime, even if advised of the possibility of such damages.
  • Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (for example, liability for gross negligence, willful misconduct, or death or personal injury caused by negligence, where such limitation is prohibited).

10. Intellectual Property

All trademarks, trade names, product designs, software, technical documentation, and other intellectual property associated with the Products remain the exclusive property of Helios Business Systems or its licensors. Purchase of a Product does not grant the Customer any rights to reproduce, reverse-engineer, modify, or resell Helios Business Systems’s proprietary designs, software, or technology except as expressly licensed in writing.

11. Confidentiality

Pricing, quotations, technical specifications, and other non-public business information exchanged between the parties in connection with an Order shall be treated as confidential and shall not be disclosed to third parties without the disclosing party’s written consent, except as required by law.

12. Force Majeure

Helios Business Systems shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, war, civil unrest, labor disputes, supply chain disruptions, government action, pandemics, or shortages of materials, transportation, or utilities.

13. Compliance, Export Control, and Regulatory Matters

The Customer is responsible for ensuring that its use of the Products complies with applicable local laws and regulations, including electrical safety, environmental, and workplace safety standards in the jurisdiction of use. Where Products are exported or imported across borders, the Customer is responsible for compliance with applicable export control, customs, and import regulations unless otherwise agreed in writing.

14. Indemnification

The Customer agrees to indemnify and hold harmless Helios Business Systems, its officers, employees, and agents from any claims, damages, liabilities, or expenses (including reasonable legal fees) arising from the Customer’s misuse of the Products, violation of these Terms, or violation of applicable law.

15. Termination

Helios Business Systems may suspend or terminate any pending Order or account if the Customer breaches these Terms, fails to make payment when due, or provides false information. Termination does not relieve the Customer of payment obligations for Products already delivered or services already rendered.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Insert Governing Jurisdiction], without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or an Order shall be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction/City], or resolved through [Insert Arbitration Body, if applicable], as the parties may separately agree in writing.

17. General Provisions

  • Entire Agreement: These Terms, together with any applicable quotation, order confirmation, or signed agreement, constitute the entire agreement between the parties regarding the subject matter and supersede all prior negotiations or agreements, whether written or oral.
  • Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  • No Waiver: Failure by Helios Business Systems to enforce any provision shall not constitute a waiver of that provision.
  • Assignment: The Customer may not assign or transfer its rights or obligations under an Order without Helios Business Systems’s prior written consent.

18. Contact Us

For questions regarding these Terms and Conditions, please contact:

Helios Business Systems LLC Email: info@heliosme.com Phone: +971 56 4094959 Address: Warehouse No. 8, DHL Complex, Industrial Area 11, Sharjah, United Arab Emirates

 

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