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Privacy Policy

Last Updated: 01-07-2026

Helios Business Systems LLC (“Helios Business Systems,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of visitors to our website (heliosme.com) and of the businesses and individuals we deal with in the course of selling digital printing machines and related products and services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

This Policy applies to heliosme.com and to personal data we collect through sales inquiries, quotation requests, purchase orders, service requests, and related business communications.

1. Information We Collect

We may collect the following categories of information:

a. Information you provide directly:

  • Contact details submitted through our website forms (e.g., “Request a Quote,” “Schedule Consultation,” or contact forms), such as name, company name, job title, email address, phone number, and country/location.
  • Information provided when placing an Order, requesting a quotation, or corresponding with our sales, technical support, or service teams (e.g., billing and delivery address, purchase order details, VAT/trade license information, communication history).
  • Information you provide when registering for events, training sessions, or when submitting a service or warranty request.

b. Information collected automatically:

  • Technical data such as IP address, browser type, device type, operating system, and general location, collected through cookies and similar technologies when you visit heliosme.com.
  • Usage data such as pages viewed, time spent on pages, links clicked, and referring website, collected through analytics and tag-management tools (e.g., Google Tag Manager and associated analytics services).

c. Information from third parties:

  • Information from business directories, trade shows, referral partners, or publicly available business sources, where relevant to a legitimate sales or partnership inquiry.

We do not knowingly collect sensitive personal data (such as health, religious, or biometric information) through our website, and we ask that you do not submit such information to us.

2. How We Use Your Information

We use the information we collect to:

  • Respond to quotation requests, sales inquiries, and general contact form submissions.
  • Process and fulfill Orders, including delivery coordination, invoicing, and after-sales support.
  • Provide technical support, warranty service, equipment training, and consultancy services.
  • Communicate with you about your account, Order status, or service requests.
  • Send you information about products, promotions, or events, where you have opted in or where permitted by applicable law (with the ability to opt out at any time).
  • Improve our website, product offerings, and customer experience, including through analytics.
  • Comply with legal, regulatory, tax, and accounting obligations.
  • Detect, investigate, and prevent fraud, security incidents, or misuse of our website or services.

3. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following:

  • Performance of a contract — to process your Order, deliver Products, and provide related services.
  • Legitimate interests — to operate, maintain, and improve our business, website, and customer relationships, provided this does not override your rights.
  • Consent — where you have opted in to marketing communications or non-essential cookies; you may withdraw consent at any time.
  • Legal obligation — to comply with applicable tax, customs, export control, or other regulatory requirements.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (such as tag-management and analytics tools) to operate effectively and to understand how visitors use heliosme.com. This may include:

  • Essential cookies — required for basic website functionality.
  • Analytics cookies — help us understand site traffic and visitor behavior so we can improve our content and offerings.
  • Functional cookies — remember preferences to improve your browsing experience.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For more detail, please refer to our [Cookie Policy].

5. How We Share Your Information

We do not sell your personal data. We may share information with:

  • Service providers who support our business operations, such as website hosting providers, analytics providers, email/communication platforms, shipping and logistics partners, and payment processors — solely for the purpose of providing services on our behalf.
  • Manufacturers and technology partners whose products we distribute, where necessary to process warranty claims, technical support, or product registration.
  • Professional advisors, such as auditors, lawyers, or consultants, where necessary for legitimate business purposes.
  • Government or regulatory authorities, where required by law, such as for customs, export compliance, or tax reporting.
  • Business transfer recipients, in the event of a merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality protections.

We require third parties who process personal data on our behalf to implement appropriate safeguards and to use the data only for the purposes we specify.

6. International Data Transfers

As Helios Business Systems LLC operates from the United Arab Emirates and serves customers across the UAE and GCC region, your information may be processed or stored in the UAE or other countries where our service providers operate. Where required by applicable law, we take reasonable steps to ensure such transfers are subject to appropriate safeguards.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, including to complete Orders, provide warranty and after-sales support, meet legal, tax, or accounting requirements, and resolve disputes. Retention periods vary depending on the type of data and the nature of our relationship with you (e.g., inquiry records may be retained for a shorter period than transaction and warranty records tied to an active Order).

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data, subject to legal or contractual retention requirements.
  • Object to or restrict certain processing, including direct marketing.
  • Withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
  • Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the details in Section 12 below. We may need to verify your identity before responding to your request.

10. Third-Party Links

Our website may contain links to third-party websites, including manufacturer or partner sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Helios Business Systems LLC Email: info@heliosme.com Phone: +971 56 4094959 Address: Warehouse No. 8, DHL Complex, Industrial Area 11, Sharjah, United Arab Emirates

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top of this Policy indicates when it was last revised. We encourage you to review this Policy periodically. Material changes will be reflected on this page or otherwise communicated as appropriate.

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